Documents Show that Navient’s Strategy is to Put Borrowers into Forbearance
WASHINGTON, D.C. - Unsealed court documents are shedding new light on student loan servicing company Navient and its practice of steering student loan borrowers into forbearance rather than helping them enroll in affordable income-base repayment plans (IBR). According to the documents, an internal memo outlining Navient’s predecessor’s forbearance strategy was: “forbear them, forbear them, make them relinquish the ball...