Would you tip a payday lender? A new cash app relies on a controversial business model
That less-than-personal touch has given ammunition to critics, who say deceptive interfaces and bogus promotions of “community” are used by cash-advance apps to persuade customers to tip the businesses as if they are Uber drivers. “It’s a bad incentive structure that simply seeks to kind of shroud these fees and the actual cost of the service of the loan from...