Student loan servicers have been continually cited for a litany of abuses. First, they neglected to inform borrowers about income-based repayment, under which borrowers pay a percentage of income over 20 or 25 years, and thereafter have the balance forgiven. “The reality is that borrowers shouldn’t be in default if servicers are doing their job,” said Whitney Barkley-Denney of the Center for Responsible Lending. But over 1 million student loan defaults occurred in 2016.
