The Center for Responsible Lending studied complaints made by consumers to the Consumer Financial Protection Bureau and the Better Business Bureau regarding buy now, pay later options. Based on those complaints, some consumers said they had faced delays in receiving refunds, had difficulty resolving disputes and were upset when they still had to make repayments during a dispute process.
"They get into this endless cycle, a loop of communication that goes nowhere," said Nadine Chabrier, senior policy counsel working on federal policy and litigation at the Center for Responsible Lending.